Refund Policy

If HAVERO cannot assemble enough evidence to deliver a report, the analysis is not counted against your allowance and you are not charged for it. If you were charged for a one-time analysis that did not deliver a report, email us and we refund it in full.

A one-time full deal analysis is a digital product delivered immediately. Once the report has been produced, the purchase is generally non-refundable, because the work and the third-party data behind it have already been spent. If something went wrong with your report, contact us within 7 days and we will review it and refund where the report was not delivered as described.

Memberships bill monthly in advance. You can cancel at any time and keep access and your remaining allowance until the end of the paid period; we do not charge again after cancellation. Part-month periods and unused monthly allowance are not refunded, and monthly allowance does not roll over.

If you were charged after cancelling, or charged twice for the same period, contact us and we correct it.

Approved refunds are returned to the original payment method through our payment processor and typically appear within 5-10 business days. When a purchased analysis is refunded, any unused analysis credit from that purchase is removed; reports already delivered stay in your history.

Email billing@gethavero.com from your account email with the property address and the date of the charge.