Refund Policy

If HAVERO cannot assemble enough evidence to deliver a report, the analysis is not counted against your allowance and you are not charged for it. If you were charged for a one-time analysis that did not deliver a report, email us and we refund it in full.

A one-time full deal analysis is a digital product delivered immediately. Once the report has been produced, the purchase is generally non-refundable, because the work and the third-party data behind it have already been spent. If something went wrong with your report, contact us within 7 days and we will review it and refund where the report was not delivered as described.

Credit packs (5 analyses for $49, 15 for $129, 40 for $299) are one-time purchases. Purchased credits do not expire and are used after your monthly plan allowance. Once credits from a pack have been used to produce reports, that portion of the purchase is not refundable because the work and third-party data behind those reports have already been spent.

If you bought a pack in error, email billing@gethavero.com and we will review the request individually.

Cancel at any time from Plan & Billing in your account, or by emailing us. Cancellation takes effect at the end of the period you have already paid for — you keep access and your remaining monthly allowance until then, and you are not billed again. Purchased credit-pack credits remain available after cancellation.

Memberships bill monthly in advance. You can cancel at any time and keep access and your remaining allowance until the end of the paid period; we do not charge again after cancellation. Part-month periods and unused monthly allowance are not refunded, and monthly allowance does not roll over.

If you were charged after cancelling, or charged twice for the same period, contact us and we correct it.

Approved refunds are returned to the original payment method through our payment processor and typically appear within 5-10 business days. When a purchased analysis is refunded, any unused analysis credit from that purchase is removed; reports already delivered stay in your history.

Email billing@gethavero.com from your account email with the property address and the date of the charge.